Episode 124 - Knowing The Industry w/ Leighton Healy

In this episode of the Success Elevated podcast, hosts Hayden Lee and Leighton Healy dive into the transformative world of the restoration industry, highlighting the critical role of research-driven innovation. Leighton Healy, CEO of Know How, shares insights into how their AI software is revolutionizing the industry by integrating company processes and knowledge into one user-friendly tool. 🤖🔧

Leighton discusses the challenges of capturing and standardizing worker knowledge, especially in the construction and service sectors. We explore how AI can onboard staff, solve problems independently, and adapt to changing industry standards, emphasizing the importance of a system that provides real-time information and trustworthy responses. 📚📈

The episode also covers the complexities of scaling franchise operations while maintaining consistency in quality and processes. Hayden and Leighton touch on the difficulties of training and retaining workers in the construction industry, especially new workers who lack experience and confidence. They discuss how AI can help document knowledge effortlessly, creating a standardized training process to enhance employee satisfaction and retention. 🏗️👷‍♂️

A significant portion of the discussion is dedicated to the annual State of the Restoration Industry survey produced by Know How and CNR Magazine. This report provides invaluable insights into the key trends, challenges, and opportunities facing the industry. 🌍📊

Key highlights from the 2023 report include:

- The resurgence of TPA (third-party administrator) work, followed by a retraction as the cost of capital increased.
- The growing adoption of AI technology, with over 75% of restoration companies either open to using AI or already implementing it.
- The increasing prevalence of English as a second language in the restoration workforce, and the implications for recruitment and training.

This report aims to help restoration companies make more informed decisions about their strategies, budgets, and resource allocation for the coming year. Make sire that you go participate in the 2024 survey and attend the webinar series in November to discuss the findings!! 🗓️📋 You can also go check out the past State of the Industry reports.

🔗 Take the 20-minute survey on the state of the restoration industry here:
https://www.candrmagazine.com/stateoftheindustry/ 
https://www.candrmagazine.com/cr-state-of-the-industry-report/
https://stateofrestoration.com/

Stay tuned for insights on improving employee training, search functionality, and the potential of AI to augment the workforce. Don't miss this engaging conversation about the future of the restoration industry and the steps needed to navigate its challenges and opportunities. 🚀✨

🔗 To learn more about Know How: https://tryknowhow.com/


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